| Delivery Schedule We aim to ship your order within 24 hours of cleared payment. However, please allow 2-5 working days for delivery, depending upon the delivery method chosen. Delivery to the outlying areas of Scotland, and Islands off the mainland may take a few extra days. International orders (where allowed) will be despatched within 3 business days via courier service only. If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. If we supplied you with a product other than ordered it is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery. scartplug.com will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. |
| Returns Policy We offer a 14 day no quibble money back guarantee on all products excluding special order items bought on this site. All we ask, is all product you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund you payment within 7 days where possible but please allow up to 30 days in all cases. All refunds exclude original postage costs and your return postage costs. NOTE: Special order items are made specifically for your requirements and as such are not re-sellable. Therefore you may not return such items in the event that you decide you do not wish to use them or have incorrectly ordered. Your warranty is unaffected by this clause. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm All goods must be received within 14 days of notification of your wish to cancel. In all cases it will be your responsibility to return the goods to us at your own cost and risk. Goods received back 'as new' but incomplete with missing components and accessories will incur charges. Goods received back in any condition other than 'as new' will be returned back to you without credit. You must request an RMA number prior to returning any item. This can be done via email quoting your order number, address and postcode plus details of the items you wish to return. We will only issue RMA numbers on recognised purchases. If goods are sent back to us without an RMA number then it is unlikely that we will be able to trace it.and issue you with a refund. Please ensure the RMA number is clearly marked on the packaging and a slip of paper with this on together with the items that you are returning in the original packaging or equivalent. Ensure that the packaging is adequate to prevent damage in transit and do please obtain a certificate of posting as we cannot be held responsible for goods lost in returned post, ie the parcel is your responsibility until it reaches us. When returning goods please label your parcel as follows: RMA: <your RMA number> scartplug.com Returns 2b Denmark Street Maidenhead Berkshire SL6 7BN United Kingdom We process returns immediately they arrive however, during exceptionally busy periods please allow 5 working days for your returned items to be processed and refunded. |
